Terms of service
Terms of Service for Foxtrot Store
Welcome to Foxtrot's website! These Terms of Service govern the use of our website [www.foxtrotone.com] and the purchase of products offered by Foxtrot. By accessing our site and making a purchase, you agree to comply with these terms. We recommend reading these terms carefully before placing any order.
1. Purpose
These Terms of Service aim to define the conditions under which Foxtrot provides its products and services to customers via the website [www.foxtrotone.com]. They govern the use of the website as well as the rights and obligations of users and Foxtrot.
2. Access to the Website
Access to the website [www.foxtrotone.com] is reserved for individuals with the legal capacity to contract. To place an order, you must be at least 18 years old or, if under 18, have the authorization of your parents or legal guardians.
Foxtrot makes every effort to ensure high-quality access to the site. However, Foxtrot does not guarantee uninterrupted or error-free access and reserves the right to temporarily or permanently suspend the site for maintenance, updates, or operational reasons.
3. Account Creation
To place an order, you must create an account on the site by providing accurate and complete information. You are responsible for keeping your data up to date and maintaining the confidentiality of your password. If you suspect any security issues with your account, please contact our customer service immediately.
By creating an account, you agree to receive communications from Foxtrot (e.g., order confirmations, special offers, etc.) through the contact methods you provided.
4. Orders
Orders are placed online via our site. Once you have selected your products, added them to your cart, and finalized your order, you will receive an order confirmation by email.
All orders placed on the website [www.foxtrotone.com] are subject to Foxtrot's acceptance. Foxtrot reserves the right to refuse an order due to insufficient stock, errors in the information provided, or payment issues.
Order details (products, prices, etc.) are collected and saved for each order placed on the site. You can review and modify your order before final validation.
5. Prices and Payment
Product prices are indicated in euros (€) and include all applicable taxes (VAT). Foxtrot reserves the right to modify prices at any time, but the prices applied will be those in effect when the order is confirmed by the customer.
Payments can be made by credit card, PayPal, or any other payment method indicated on the site. All transactions are secured using high-security online payment protocols. Foxtrot does not store your banking information.
6. Delivery
Foxtrot ships orders within the timeframes announced on the site, but these timeframes may vary depending on the delivery address, chosen delivery methods, and product availability. In case of a delivery delay, we will inform you as soon as possible.
Delivery fees are calculated at the time of order, based on the order's weight and destination.
Foxtrot disclaims responsibility for delays caused by external circumstances such as strikes, extreme weather conditions, or shipping provider delays.
7. Right of Withdrawal
You have a 14-day withdrawal right from the receipt of the products. If you wish to return a product, you must contact our customer service at support@foxtrotone.com to obtain a return number and instructions. The product must be returned in its original condition, unused, and in its original packaging.
Return shipping costs are the customer's responsibility, except in cases of defective products or errors on our part.
8. Returns and Refunds
If the product you received is defective or does not match your order, you may request an exchange or refund. The product must be returned in its original condition within 14 days of receiving the order.
Refunds will be processed within 14 days of receiving the returned products, using the same payment method used for the order.
9. Warranties
All products sold on Foxtrot are covered by the legal warranty of conformity and the warranty against hidden defects, as defined by French law. If a product is defective, you may request an exchange or refund.
10. Intellectual Property
All content on the website [www.foxtrotone.com] (texts, images, logos, graphics, etc.) is protected by intellectual property laws. Foxtrot retains all intellectual property rights over these elements. Any unauthorized reproduction, modification, or use of this content is prohibited.
11. Personal Data Protection
Foxtrot respects your privacy and is committed to protecting your personal data. We collect and process your personal information to process orders, improve our customer service, and send promotional offers if you have consented. You have the right to access, correct, or delete your personal data at any time. For more information, please refer to our Privacy Policy.
12. Force Majeure
Foxtrot shall not be held liable for any failure to fulfill its obligations due to events of force majeure as defined by law. This includes unforeseen circumstances such as strikes, transportation disruptions, natural disasters, or pandemics.
13. Modification of the Terms of Service
Foxtrot reserves the right to modify these Terms of Service at any time. Changes will be published on the site and take effect upon posting. We recommend regularly reviewing this page to stay informed of any updates.
14. Governing Law and Disputes
These Terms of Service are governed by French law. In case of disputes, customers can contact Foxtrot to seek an amicable resolution. Failing an amicable solution, the competent court for resolving the dispute will be that of Foxtrot's registered office.
Thank you for choosing Foxtrot for your purchases. We are committed to providing you with a pleasant shopping experience and excellent customer service. If you have any questions about these Terms of Service, feel free to contact us at support@foxtrotone.com.