Terms of sale

General Terms and Conditions of Sale (GTCS) of the Foxtrot Store
These General Terms and Conditions of Sale (GTCS) govern the sale of products offered by Foxtrot through its website [www.foxtrotone.com] (hereinafter referred to as "the Website"). Any order placed on the Website implies unconditional acceptance of these GTCS.

1. Purpose

The purpose of these terms is to define the rights and obligations of the parties within the framework of the online sale of products offered by Foxtrot to its customers. They apply to all orders placed on the Website for products intended for individuals, in France and internationally.

2. Company Identity

Foxtrot
[Complete company address]
Phone: [Phone number]
Email: support@foxtrotone.com

3. Products

The products available for sale are those displayed on the Website on the date of consultation. Foxtrot strives to ensure that product descriptions are accurate and detailed. However, photos and descriptions are not contractual, and errors may occur. If you have any doubts about a product, we encourage you to contact us before finalizing your order.

4. Orders

To place an order, the customer must:

  1. Select the products of their choice and add them to the cart.
  2. Create an account or log in if they already have one.
  3. Review the order summary (products, quantities, prices, etc.).
  4. Choose a payment method and provide the necessary delivery information.
  5. Finalize the order by validating it.

By validating the order, the customer unreservedly accepts these GTCS and the prices of the ordered products.

5. Prices

Product prices are indicated in euros (€) and include the applicable VAT as of the order date. Foxtrot reserves the right to modify prices at any time, but the prices applied are those in effect at the time the order is confirmed by the customer.

Delivery fees are calculated based on the weight and destination of the order and are added to the total during the order process.

6. Payment

Payment for the order can be made by credit card (Visa, Mastercard, etc.), PayPal, or any other payment method offered on the Website.

Payments are secured through certified online payment solutions. The banking information provided by the customer is encrypted and securely processed. Foxtrot does not store customers' banking information.

7. Delivery

Products are delivered to the address provided by the customer during the order process. Foxtrot commits to shipping orders within [specify timeframe, e.g., 2 to 7 business days] after order confirmation, subject to product availability.

Delivery fees are calculated based on the destination and weight of the order and are displayed during order confirmation.

Delivery times may vary depending on the destination. Foxtrot cannot be held responsible for delivery delays caused by shipping providers.

8. Right of Withdrawal

In accordance with applicable legislation, the customer has 14 days from the receipt of the products to exercise their right of withdrawal. This right allows the customer to return products to Foxtrot without providing a reason.

Returned products must be in their original condition, unused, and in their original packaging. Return shipping costs are the customer's responsibility, except in cases of defective products or errors on our part.

To exercise the right of withdrawal, the customer must contact Foxtrot at support@foxtrotone.com to obtain a return number and instructions.

9. Warranties and Returns

All our products are covered by the legal warranty of conformity and the warranty against hidden defects, as defined by law. In the event of a defect or non-conformity, the customer may return the product within 30 days of receipt, and Foxtrot will proceed with an exchange or refund as appropriate.

10. Liability

Foxtrot cannot be held responsible for direct or indirect damages resulting from the use of the products or services provided on the Website. However, we are committed to addressing all complaints and requests fairly and finding suitable solutions in case of issues.

11. Intellectual Property

All content on the Website (texts, images, logos, graphics, etc.) is protected by intellectual property rights and is the exclusive property of Foxtrot. Any unauthorized reproduction, representation, or use of this content is prohibited.

12. Personal Data Protection

Personal information collected during the order process is handled in accordance with our privacy policy, available on the Website. In summary, your data is collected to process your orders and provide information about our products. It is never sold to third parties.

13. Force Majeure

Foxtrot cannot be held responsible for non-performance of its obligations in cases of force majeure, as defined by the jurisprudence of competent courts. This includes, but is not limited to, strikes, transportation disruptions, pandemics, or any other events beyond Foxtrot's control.

14. Changes to the GTCS

Foxtrot reserves the right to modify these General Terms and Conditions of Sale at any time. Changes will be published on the Website and will take effect upon posting. Customers are advised to regularly review the GTCS to stay informed of any updates.

15. Governing Law and Disputes

These GTCS are governed by French law. In case of a dispute, the customer may attempt to resolve the issue amicably with Foxtrot. Failing an amicable resolution, any disputes will be brought before the competent courts in the jurisdiction of Foxtrot’s registered office.

Foxtrot thanks you for your trust and is committed to providing you with high-quality products and exceptional customer service.