Shipping policy
Foxtrot Store Shipping Policy
At Foxtrot, we are committed to providing fast and reliable delivery so you can enjoy your products as soon as possible. Below is a detailed overview of our shipping policy.
1. Shipping Areas
We deliver to the following locations:
- Metropolitan France
- European Union
- International (check eligible countries during checkout)
If you live in a region not listed above, please contact us at support@foxtrotone.com to verify the possibility of shipping.
2. Delivery Times
Delivery times depend on your location and the shipping method selected. Below are general estimates:
- Metropolitan France: 2 to 7 business days
- European Union: 4 to 10 business days
- International: 5 to 10 business days
These times are calculated from the moment your order is shipped. Please note that delivery times may vary depending on product availability, weather conditions, high-demand periods (e.g., sales, holidays), or delays with shipping providers.
3. Shipping Costs
Shipping costs are calculated based on your order's weight and destination. You can view the exact shipping fees before finalizing your order during checkout.
Free Shipping:
We offer free shipping for all orders over €40 in Metropolitan France. For other destinations, shipping fees will apply, and these can be reviewed at the payment stage.
4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. This number allows you to monitor your package's progress in real time on the carrier's website.
5. Delivery Options
Delivery options may vary depending on your address and the carrier chosen. We generally offer the following methods:
- Standard (Home Delivery): The most economical method. Your package will be delivered directly to the address provided.
- Pickup Point (if available): You can choose to collect your package from a nearby pickup point.
- Express (Fast Delivery): If you want your order sooner, you can opt for express delivery (subject to availability).
6. Packaging and Security
All our products are carefully packaged to ensure they arrive in good condition. We use appropriate packaging materials to protect your items during transit.
Foxtrot takes great care in packing to minimize the risk of breakage or damage. However, if you receive a damaged package, please contact our customer service team as soon as possible.
7. Delivery Issues
If you experience any issues with delivery (e.g., lost package, delays, or damage), please contact our customer service team immediately at support@foxtrotone.com. We will do our best to resolve the issue promptly.
8. Delivery Delays
While we strive to ship your orders within the estimated timeframes, delays may occasionally occur, especially during high-demand periods, due to adverse weather conditions, or issues with shipping providers.
Foxtrot cannot be held responsible for delays caused by carriers or circumstances beyond our control (e.g., strikes, weather events, or carrier processing errors).
9. International Shipping
For deliveries outside Metropolitan France, customs duties may apply. These fees are the responsibility of the customer and vary by destination country. Please ensure you are aware of the customs regulations in your country.
10. Change of Shipping Address
If you wish to modify the shipping address after placing your order, please contact us as soon as possible at support@foxtrotone.com. Once the order has been shipped, it will no longer be possible to change the address.
11. Partially Delivered Orders
If your order includes multiple products and one or more items are out of stock, we will notify you about the order status. Upon request, we can ship the available items immediately and send the remaining items when they become available.
12. Returns and Exchanges
If you are not satisfied with your order for any reason, you can review our Return and Refund Policy for details on how to return a product.
We appreciate your trust in Foxtrot for your online shopping needs. We are committed to providing fast and secure shipping so you can enjoy your items in the best possible condition. If you have any further questions about our shipping policy, feel free to contact us at support@foxtrotone.com.